Privacy Policy

1. Introduction

LOL Burger Bar respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information when customers visit our website, place orders, contact our restaurant, or communicate with us through SMS.

2. Information We Collect

Depending on how you interact with our business, we may collect:

• Names and contact information.
• Phone numbers and email addresses.
• Order details and transaction information.
• Catering and event inquiries.
• Customer feedback and service complaints.
• SMS communications and customer-service history.
• Website usage and technical information.

Payment information may be processed by third-party payment providers. LOL Burger Bar does not knowingly store full payment card details on our own systems; payment transactions are handled through our authorized payment and ordering providers subject to their own privacy and security practices.

3. How We Use Information

We use customer information to:

• Process and fulfill orders.
• Provide customer support.
• Respond to inquiries.
• Coordinate catering and events.
• Resolve customer complaints.
• Maintain business records.
• Improve our products and services.
• Send communications where legally permitted and appropriately authorized.

4. SMS Messaging Privacy

Customers may contact LOL Burger Bar through SMS at 470-918-0006. SMS communications are used to respond to customer inquiries, provide restaurant information, assist with catering requests, and address customer-service matters.

Customer-service text messages are processed so each inquiry reaches the right answer. An inbound message is received through our messaging provider and matched to an existing conversation for that phone number. Our automated assistant reviews the message and may generate a reply; inquiries that need additional help are flagged for restaurant management, and our staff may review the conversation and respond directly. Message content, consent status, and opt-out requests are retained for customer service, quality, and compliance purposes.

• Our customer-service SMS system may use automated technology, including an AI assistant, to generate responses. Conversations requiring additional assistance may be reviewed by restaurant management.
• Mobile phone numbers, SMS opt-in information, and messaging consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes.
• We may share information with service providers that support our communications, subject to appropriate privacy and security obligations.
• Customers can reply STOP to opt out of further SMS communications or HELP for assistance.

5. Information Sharing

We may share customer information with service providers involved in operating the restaurant, processing orders, hosting the website, providing communications, and supporting customer service. These providers are obligated to handle information consistent with applicable privacy and security requirements. We may also disclose information when required by law or to protect our rights, safety, or property.

6. Data Security

LOL Burger Bar uses reasonable administrative, technical, and organizational safeguards to protect customer information. However, no electronic system or method of transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information as reasonably necessary for business operations, customer service, legal compliance, and dispute resolution. When information is no longer needed, we remove it from our active systems or destroy it in accordance with our retention practices and applicable law.

8. Customer Privacy Choices

Customers may contact LOL Burger Bar to request information about their personal data or to exercise applicable privacy rights. SMS recipients can opt out by replying STOP to any message.

9. Children’s Privacy

Our website and customer-service SMS program are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through these services. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Policy Updates

We may update this Privacy Policy periodically. The effective date above reflects the most recent material revision. Continued use of our website or SMS program after changes constitutes acceptance of the updated policy.

11. Contact Information

LOL Burger Bar
Website: lolburgerbar.com
Phone: 470-918-0006